Who we are
Arca Hobber SRL is a company registered in Romania with its headquarters in Ilfov, Com. Berceni, Intr. Springs no. 2, registered at the Trade Register with no. J23/2672/2013, having Fiscal Identification Code RO32194495.
Personal data we process
Arca Hobber SRL is a personal data operator. We collect the following types of personal data from you:
• Name and surname
• Phone number
• Billing and payment details
Why do we need them?
We need your personal data to provide you with the following services:
• Name and surname – we need these data for the delivery of the ordered products
• E-mail – we use the e-mail address to confirm your order and to inform you about the status of your order.
• Telephone number – we will contact you if there are problems with the delivery of your products.
• Delivery address – we need this data to deliver the ordered products
• Billing address – we need this data to issue your invoice
• Name and surname – we need this data to identify you
• E-mail – we use the e-mail address to communicate with you to solve your problem
IP & session details on supermagneti.ro – we need this data to be able to offer you the Chat communication service and to be able to answer your questions by finding out which pages you visited during the session on supermagneti.ro
Operation of the supermagneti.ro website
• IP address – filtering and detecting attacks from the Internet
• Account information on supermagneti.ro – your information will be kept in the internal CRM to allow our sellers and the supermagneti.ro website to offer you a personalized experience
With your consent, we would also like to process the following Newsletter Hobber personal data
• Name and surname – we need this information to communicate with you in a more personal way.
• E-mail – we need this information to be able to send the newsletter.
What do we do with them?
Your personal data are processed within the Arca Hobber company located in Romania. The hosting and storage of your data takes place at ROMARG SRL, which is located in Romania. Your personal data for the newsletter are stored only in the internal CRM.
The service providers we collaborate with to carry out our activity are:
EuPlatesc, – provider of online payment services
Google Analytics – site traffic analysis provider
Fan Courier and Urgent Cargus – courier service providers
How long we keep personal data
For the newsletter, we will keep your personal data only for the lifetime of the newsletter or until you notify us that you no longer wish to receive the newsletter. After this period, your personal data will be irreversibly destroyed.
For supermagneti.ro orders, your personal data, from those contained in the financial-accounting documents or in documents that are attached to the financial-accounting documents, will be kept for 10 years according to the provisions of art. 38 of Annex 1 to Order no. 2634/2015 regarding financial-accounting documents, issued by the Ministry of Public Finance and will not be accessed for any purpose other than the legal purpose for which they are archived. After 10 years these data will be destroyed.
What are your rights
If you have reason to believe that any personal data we hold about you is incorrect or incomplete, you have the right to request to see this information, to rectify it or request that it be deleted, to request the restriction of processing or to object to processing and you also have the right to data portability. To exercise these rights, please contact us at email@example.com.
If you want to submit a complaint related to the way we processed your personal data, contact the data protection officer at the following e-mail address: firstname.lastname@example.org. The person responsible for data protection will contact you to solve the problem raised.
You can also contact the National Authority for the Supervision of Personal Data Processing at www.dataprotection.ro and file a complaint with them.